LAST UPDATED: 19 FEBURARY 2016
This Privacy may be amended from time to time. The respective version of the policy at the point of time of the purchase/registration of a RiverSync.Web.Server Product (whichever occurs later) shall apply.
When you use our products, software, and services, we collect data that is used exclusively for making our software and services available to you and for improving our offerings to you. We do not share your personal data with thrid parties beyond what is deemed necessary to provide the services to you, such as storage, backup, payment services and email marketing when opting in. We do not sell your data to these or any other third parties.
RiverSync.Web.Server Downloadable Software Product: Any RiverSync.Web.Server Software Product that can be downloaded and installed on a machine.
RiverSync.Web.Server Software as a Service: Any RiverSync.Web.Server Software Product that is offered as a hosted solution, where the software is installed and maintained by RiverSync.Web.Server and provided to you as a services.
RiverSync.Web.Server Website: Any website that is the property of RiverSync.Web.Server, including but not limited to everything hosted under the top-level domains riversync.com.
RiverSync.Web.Server account: An account created and stored on RiverSync.Web.Server Servers which contains your first naem, last name, email and accessed via a username and password.
Why we collect
We collect data for various reasons, such as:
- to provide you with software, service or information, data may identify you as an individual or company, and is required to provide you with the software, support, and services that you have requested. To receive the software, support and services, you explicitly fill in the data, whether as you purchase downloadable software, purhcase software as a service, use our support forums, sign up for a RiverSync.Web.Server Account, register for a webinar, participate in a survery, and/or subscribe to receive marketing and/or technical information and content.
- to check for license validation and updates, some downloadable software products regularly check for software updates and/or license validation.
- to improve our offerings based on usage, we collect anonymous data based on the usage of our products and services. We use this information to better understand usage patterns of our products and behavior of our collective audience. At times we share this information in agregated and always anonymous forms, with the public or third-parties. Anonymous data collection is opt-in on downloadable products.
- to provide technical supprt, we may need to ask you for information to process your support request, especially if it requires accessing your data. We may have to access and/or request a failure code, which may contain personal data of the user who reported the failure. You hereby expressly consent the collection and storage of this data. The information will be stored only during the process of fixing the problem and will be deleted immediately afterwards.
What we collect
What we collect depends largely on the interaction that takes place between you and RiverSync.Web.Server, most of which can be categorized under the following:
PURCHASING RIVERSYNC SOFTWARE PRODUCTS
When you purchase downloadable software or sign up for software as a service, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. We do not store your complete credit card details. All transactions and credit card information are handled by a third party that processes all electronic transactions. These are governed by their agreements, which can be found on RiverSync.Web.Server.com under the section Third-Party Services. We retain the last four digits of your credit card number and its expiry date so you may identify that card used, for your convenience in future purchases.
USING RIVERSYNC DOWNLOADABLE SOFTWARE
When downloading and installing purchased software, you need to provide the software with identifiable such as your RiverSync.Web.Server Account or Licensing information which may include name, email and license key. On installation and execution, the software may send information which includes version, edition, operating system information and environment it is installed in (this applicable to such as RiverWare™), A unique, randomly-generated ID, which does not contain any license or other personally identifiable information, is also used to distinguish instances. The software can also check for available updates, as well available updates for plugins or components. In addition it can check for license validation, either using the license key or oyur RiverSync.Web.Server Account details. Some software products can also use license information to inform you of the availability of applicable updates.
When you opy in to anonymous data collection, the software will electronically send information to RiverSync.Web.Server related to your usage patterns of the applications' features. This may include but nit limited to, information such as frameworks, file templates being used in the IDEs, actions invoked, and other interactions with product features. This information will contain neither source code not personally identfiable information, not information about your RiverSync.Web.Server Account or Licensing information.
USING RIVERSYNC SOFTWARE AS A SERVICE
When you use RiverSync.Web.Server Software as a Service, we collect all the information required to activate the service for your customer account, including your name, email address, and possibly physical address, telephone number, and company name where applicable. We do not store your complete credit credit details. All transactions and credit card information are handled by a third party that processes all electronic transactions. These are governed by their agreements, which can be found on RiverSync.Web.Server.com under the section Third-Party Services. We retain the last four digits of your credit card number and its expiry date so you may identify that card used, for your convenience in future purchases.
When you use any RiverSync.Web.Server software as a service, we store all the content your provide, including but not limited to accounts created for term members, files, pictures, project information, and any other information that you provide to the services you use. These services can include ApplicationInsight, or any other software as a service that RiverSync.Web.Server provides for could potentially provide in the future.
We also collect anonymous data about of the software for any software we provide as a service. This may include but not limited to, number of users and groups, type of projects, number of projects, frequency and usage of attachments, searches performed, actions invoked in the product and other type of interactions with product features.
Cookie are used when accessing RiverSync.Web.Server Software as a Service for session identification, which contain identificable information such as username and/or a token ID, All RiverSync.Web.Server cookie comply with the Kingdom of Thailand Computer Act 2006. You can disable cookies, however the software and services we provide might not work correctly.
In addition, weblogs can include but not limited to, information about ID addresses used to access the service, browser, operating environment, URL's used to access the service. This information can also be analyzed for security and auditing purposes.
SIGNING UP TO WEBINARS, NEWSLETTERS AND/OR MARKETING MATERIAL
When you sign up to webinars, newsleeters and/or other marketing materials, we collect information. This includes personal details such as name, email address, company name and possibly other information relevant to the offerings, such as technology interests.
USING RIVERSYNC WEBSITES
At times RiverSync.Web.Server' Websites and/or RiverSync.Web.Server Software may contain links to other external non-RiverSync.Web.Server Sites. RiverSync.Web.Server is not responsible for the privacy practics or content of such linked Websites.
Our products and services often give you the possiblility of providing optional feedback, such as suggestions, compliments or problems encountered.
How we handle it
As part of the products and services we offer, we may need to store your customer information as well as content you provide, and can handle these both automatically and/or mannually.
We may use third-party services to store, backup and interact with services such as email marketing and payment processing, such as those listed at under Services We Use. Any data that is provided to these third-parties is exclusively for the use of the aforementioned services. Your data will never be sold to these or any other third-party,. You may opt out from us processing your data; however, as a result you may not be eligible to receive all benefits we provide to you as a customer.
To ensure the integrity and security of your data, RiverSync.Web.Server' employee and/or approved contractors (collective referred to as "RiverSync.Web.Server") that have access to personally identifiable customer information are contractually legally bound to uphold this policy and observe your right to privacy and confidentiality. We will only share your information with third-parties when explicitly required to do so by law or under the regulations of the Kingdom of Thailand. We also do not monitor your content and data unless required to do so in order to comply with legal requirements under the regulations of the Kingdom of Thailand Computer Act 2006.
DATA RETENTION AND WITHDRAWAL OF APPROVAL
If at any time your choose to cease using our software and/or services, you may ask for your data to be removed from our servers by writting to email@example.com. We may retain your information if it is required to comply with legal obligations and/or defense in case of violation of our terms of service and/or privacy policies. We may also have copies of your information in backup made for security purposes, but these backups will not be accessible as separately-delineated information. Please note, however, that you must retain a copy of all data that you have placed on our servers in the case of any loss; further, if you cease using our software and/or services, we will not be responsible therefor. Our data protection is in compliance with Kingdom of Thailand Computer Act 2006.
The approval of the collection and storage of information during the process of technical support can be withdrawn at any time by writing to firstname.lastname@example.org
DISCLOSING INFORMATION TO AUTHORITIES